Getting Started with FanDesk
Welcome to FanDesk — the unified workplace that amplifies your team's collective brain capital. This guide walks you through everything you need to go from zero to fully set up.
Creating an Account
FanDesk supports multiple sign-up and login methods:
- Magic Link — Enter your email and receive a one-click login link (no password needed)
- Google Sign-In — Use your Google account for instant access
- Password — Traditional email and password login
- Invitation Link — If a teammate invited you, use the link in your invitation email
First-Time Setup Checklist
After your first login, work through these steps to get the most out of FanDesk:
- Set your profile name, title, and avatar
- Set your timezone
- Connect Google Workspace (Gmail, Calendar, Drive)
- Connect GitHub (if you are in engineering)
- Invite your team members
- Explore DeskMate AI
Setting Up Your Workspace
Profile Setup
- Click your avatar in the bottom-left sidebar
- Select Settings
- Fill in:
- Name — Your display name across FanDesk
- Title — Your job title (visible in the People directory)
- Department — Your team or department
- Phone — Work contact number
- Upload a profile picture (JPG, PNG, GIF supported)
- Set your timezone — this controls when your daily digest arrives and how calendar events display
- Save changes
Inviting Team Members
Bring your team into FanDesk:
- Go to Settings > Team
- Click Invite Member
- Enter their email address
- Choose their role:
- Admin — Full control over workspace settings
- Member — Standard access to all modules
- Guest — Limited access (invited channels and pages only)
- Click Send Invitation
They will receive an email with a sign-up link. Once they join, they appear in the People directory.
Bulk Invites
To invite multiple people at once, enter comma-separated email addresses in the invite field.
Connecting Google Workspace
Connecting Google unlocks Gmail, Calendar, Drive, and Contacts inside FanDesk.
How to Connect
- Go to Settings > Integrations
- Click Connect Google Account
- Sign in with your Google account
- Grant the requested permissions:
- Gmail: read and send emails
- Calendar: view and manage events
- Drive: browse and access files
- Contacts: read contact list
Security: FanDesk only requests the minimum permissions needed. Your data is never sold or shared.
What Happens After Connecting
| Service | Sync Frequency | What You Get |
|---|---|---|
| Gmail | Every 60 seconds | Full inbox, sent, drafts, labels |
| Calendar | Every 5 minutes | All events from all your calendars |
| Drive | On demand | Browse and access all your files |
| Contacts | Every 15 minutes | Full contact directory |
Multiple Google Accounts
You can connect more than one Google account. Switch between them in Mail, Calendar, and Drive.
Connecting GitHub
Link GitHub to FanDesk for engineering workflows:
- Go to Settings > Integrations
- Click Connect GitHub
- Install the FanDesk GitHub App on your GitHub account or organization
- Select which repositories FanDesk can access
- In your project settings, link the repository to the project
Once connected:
- GitHub issues sync every 10 minutes
- PR status (CI pass/fail) updates every 5 minutes
- Link commits and PRs directly to FanDesk tasks
- Auto-invite project members as repo collaborators
Quick Tour of All Modules
FanDesk brings 12 modules into one platform:
| Module | Shortcut | What It Does |
|---|---|---|
| Home | 1 | Dashboard with your tasks, calendar, and recent activity |
| My Tasks | 2 | Your personal task inbox — everything assigned to you |
| Pages | 3 | Rich documents, wikis, meeting notes, and templates |
| Projects | 4 | Team project management: Kanban, sprints, custom fields |
| 5 | Gmail + IMAP inbox with AI action tagging | |
| Chat | 6 | Real-time messaging: channels, threads, DMs |
| Calendar | 7 | Google Calendar sync + native events |
| Drive | 8 | Google Drive access + file management |
| Pulse | — | Video and audio meetings with live transcription and AI summaries |
| Incidents | — | Incident management with severity tracking and postmortems |
| Contacts | — | CRM-style team and external contact directory |
| Forms | — | Form builder with AI generation and submissions tracking |
Additional tools:
- Notes — Quick personal notes
- Reminders — Smart reminders with snooze
- Knowledge Graph — AI-powered relationship map across all your data
Setting Up DeskMate AI
DeskMate is FanDesk's AI assistant. It has access to 250+ tools across every module and can manage tasks, emails, calendar, files, and more through natural conversation.
Opening DeskMate
Click DeskMate in the sidebar or navigate to the Chat section and select the DeskMate conversation.
What DeskMate Can Do
DeskMate uses a 3-tier model system that automatically upgrades based on query complexity:
| Tier | When Used |
|---|---|
| L3 Fast | Default — quick questions and simple actions |
| L2 Smart | Auto-upgrades after 3+ tool calls in one conversation |
| L1 Reasoning | Explicit escalation for complex analysis and planning |
Example Prompts
- "What tasks are due this week?"
- "Create a high-priority task in the Backend project: Fix login bug"
- "Summarize my unread emails from today"
- "Schedule a 30-minute meeting with sarah@example.com tomorrow at 2pm"
- "Find all pages related to the onboarding project"
- "Show me open incidents and who is assigned"
Approval Workflows
For sensitive actions (sending emails, deleting content), DeskMate will ask for your explicit approval before proceeding. This keeps you in control at all times.
Understanding the Interface
The Sidebar
The left sidebar is your main navigation hub:
Main Navigation — The 8 core modules (Home through Drive), accessible by pressing number keys 1-8.
Secondary Navigation — People directory, Incidents, and other modules.
User Section — Your avatar at the bottom. Click to set status, access settings, or log out.
Quick Search (Cmd+K)
Press Cmd+K (Mac) or Ctrl+K (Windows/Linux) anywhere in FanDesk to open the command palette:
- Search files, tasks, pages, and people
- Navigate to any section instantly
- Create new items (type "new task", "new page", "new event")
- Access settings and shortcuts
Setting Your Status
- Click your avatar in the sidebar
- Choose: Online, Away, Do Not Disturb, or Offline
- Optionally add a status message: "In meetings until 3pm"
- Set an expiry time — status clears automatically
Your First Five Actions
- Send a message — Go to Chat, find a channel, and say hello to your team
- Create a task — Press Cmd+K, type "new task", fill in the details
- Write a page — Go to Pages, click + New Page, explore the rich editor
- Check your calendar — If you connected Google, your events are already there
- Ask DeskMate — Open DeskMate and ask "What should I focus on today?"
Next: Learn about Navigation & Shortcuts to move faster through FanDesk.
Need help? Contact us at hello@fandesk.ai